FIRST MUTUAL LIFE ASSURANCE COMPANY

CLIENT SERVICES OFFICER – BEITBRIDGE

Applications are invited from suitably qualified and experienced persons to fill the above vacancy that has arisen within First Mutual Life Assurance Company.

Reporting to the Alternative Channels Manager, the successful candidate will be responsible for the following

Compiling daily and monthly statistical data

Receiving inquiries on individual Business, Funeral Services and Employee Benefits via walk-ins, calls, emails,

WhatsApp and letters

Proactively resolving client issues and applying corrective actioris to achieve the highest level of satisfaction.

Receiving and preparing quotations for products and policy values as and when requested by clients and agents.

Requesting policy documents for clients through New Business and Underwriting

Referring queries for resolution to the respective department

Guiding clients on claim requirements, verifying document authenticity, issuing necessary forms, and forwarding

Checking for policy status on affected products

Selling new policies to walk in clients and alternative products to the existing clients.

claims for processing

Verifying authenticity of refunds and capturing refund details on the system

Cashiering service

The ideal candidate must possess the following

A Diploma in Insurance/Marketing/Public Relations

Certificate of Proficiency will be an added advantage

At least 1 year experience in the Insurance Industry. Excellent communication skills both oral and written.

Good communication, Presentation and interpersonal skills

Candidates meeting the above criteria should apply using this link https://forms.office.com/r/7qHkd8xwuz by 15 January 2026.

N.B Clearly label the position you are applying for in the subject line.

First Mutual Holdings Limited is an equal opportunity employer which does not discriminate on the bush of race, colour, religion, sex, gender, national origin, age and disability status. The Group encourages applications from competent people of different demographic groupings. We foster a work environment that is inclusive and diverse where every idea and perspective is valued.

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