Develop mutually beneficial long-term relationships with the bank’s Mass customers

Main Focus Areas

• Providing a first-class level of service to ensure that clients are satisfied

and continue to do business with BancABC.

• Champion the BancABC customer experience ensuring the delivery of

quality advice, recommendations, and solutions to customers.

• Continually identify opportunities for improvements intended to grow

the reputation of BancABC Mass service and proposition.

• Adopt “hands on” approach to client contact and follow up.

• Develop an in-depth knowledge and understanding of the markets,

banking and other wealth management products and services in order

to match our offering with client needs.

• Take ownership for, and delivery of individual sales and revenue

targets.

• Source new target market clients that support the attainment of

business objectives and targets.

• Effectively manage referred clients to deliver financial targets.

• Provide a first-class level of service to ensure that clients are satisfied

and cont

• Knowledge of legal and regulatory issues typical for the

country banking system.

• 2 ‘A’ Levels

• 5 ‘O’ levels including Mathematics and English

• IOBZ Diploma or relevant degree

• Minimum 2 years customer service in a bank or similar.

• Minimum 2 years customer service in a bank or similar.