This role is individually accountable for assisting a variety of clients telephonically or face to face, in accordance with business, process and compliance rules. The CSC role is fully multi-skilled across products and processes and has extensive, relevant experience.

-Provides telephonic and face-to-face service to customers and intermediaries.

-Authenticates clients and transactions by following relevant procedures and policies to ensure accuracy and to prevent fraud, risks and losses.

-Refers any occurrences outside of mandate or authentication procedure to the Team Leader to prevent fraud, risks and losses.

-Delivers on daily production standards and adheres to service and quality standards.

-Adheres to business, process and compliance rules.

-Liaises with other departments and BUs in inter-departmental activities.

-Maintains a record of all complaints coming through the Green Zone.

-Tracks customer queries and ensure customers are conducted timeously.

-Develops targeted sales campaigns, which increase sales to the organization from corporate and individual customers.

-Resolves, tracks and measures resolution timelines of all escalated cases

-Carries out surveys to generate customer feedback

-Performs general office administration suc

-Minimum of 2 years’ experience in marketing, sales or customer services.

-Knowledge of Group products.

-Strong working experience in a customer service environment.

Competencies:

-Technical Knowledge, Team Orientation, Ownership, Initiating Action, Gaining Commitment, Client Focus.

Skills

-Customer Experience (CX), Customer Service, Increase Sales, Production Standards, Sales

Education

-Bachelors Degree (B): Business Management, Bachelors Degree (B): Finance And Banking