About the job

We have new and exciting opportunities for Booth Tellers to join the Mukuru team in Zimbabwe.

The main purpose of this role is to provide remittance disbursement services in a professional and efficient manner.

The Booth Teller reports directly to the Booth Supervisor.

This position is responsible for processing remittance transactions in an accurate and professional way. They are required to carry out remittance operations in a legally compliant manner by checking the integrity of the documents provided and identifying potential fraudulent documents.

Internal Liaison takes place with the Booth staff. External liaison takes place with external customers.

Additional Skills

Computer skills

Telephone skills

Verbal and written communication skills

Organizational & administrative skills

Attention to detail

Duties And Responsibilities (include But Is Not Limited To)

Process remittance transactions accurately

Ensure correct and valid documentation is provided by customers in order to ensure legal compliance

Manage own stock to ensure accurate balancing

Provide customer support

Maintain current knowledge of foreign exchange

Uphold the company brand

Manage own professional and self-development

Grade 12 / or equivalent (Essential)

Mukuru Forex Consultant training course (Essential)

Must remain current and competent by passing tests and assignments (Essential)

Understanding and speaking of relevant local language (Essential)

1 year Customer Service Consultant experience (Essential)

Cash handling experience (Desirable)

Knowledge of foreign currencies

Knowledge of FICA regulations

Knowledge of exchange control regulations